Canadian government invests $76M to process ‘record number’ of air travel complaints

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The Canadian Government announced Tuesday it will provide close to $76 million over three years to the Canadian Transport Agency (CTA) in an effort to reduce the recent backlog of a “record number” of air traveller complaints.

The Greater Toronto Airports Authority also announced a new partnership with artificial intelligence company Assaia on Tuesday, which will see the deployment of Assaia ApronAI at all 106 of Pearson’s gates.

The announcement will take place at Toronto Pearson International Airport in Terminal 1 at 10 a.m.

Alghabra will be joined by MP for Mississauga–Streetsville Rechie Valdez and MP for Brampton Centre Shafqat Ali.

All three politicians will be available to answer questions from the media following the announcement, according to a release issued Monday.

Last month, the Minister said that Canada’s airline protocols need to be “reviewed” while testifying at the House transport committee hearings after thousands of Canadian travellers were left delayed or stranded over the recent holiday season.

Testifying alongside a panel of departmental officials, he said that a “full examination of what happened” is already underway and that the federal government would take action accordingly.

“Our government is not hiding. We are going to assume our responsibilities and the industry must assume theirs… We will continue to work together so that this never happens again,” he said.

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